Ordering Policy

  • Service is only available for the products which are shown in stock on our website.
  • Customers have to pay the bill amount in advance through suitable payment methods for any orders from outside of Dhaka City.
  • Orders that are checked out and sent for delivery, cannot be cancelled.
  • For any mistakes in product, delivering address and contact no. while checking out the order, we can’t be held responsible.
  • For Order related queries, please contact Customer Service.

 

Contact Number of Customer Service Team: +8809612-884422 (10.00 AM -07:00 PM and Saturday to Thursday except for government holidays)

 

Shipping Policy

We are committed to delivering your order accurately, in good condition and on time.

Please note our shipping policy as follows:

  • We make our best efforts to ship each item in your order within maximum 2 working days of the order.
  • We ship on regular week days (Sunday to Thursday), excluding public holidays.
  • Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you will need to place multiple orders.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  • While we will endeavor to ship all items in your order together, this may not always be possible due to product characteristics or availability.

 

Refund Policy

Refund is only acceptable if we fail to provide you your desired product due to stock unavailability. 

 

Return Policy

If the delivered product is incorrect or damaged, you can easily return it. However, the product cannot be returned due to changes in choice of the customer. Contact our Customer Service Team to return your ordered product.

 

Contact Number of Customer Service Team: +8809612-884422 (10.00 AM -07:00 PM and Saturday to Thursday except for government holidays)